FREQUENTLY ASKED QUESTIONS

All calls to customer service are handled in English.
Chat, Whatsapp and email will be answered in local language.

Select a topic below.

1 WHAT FORMS OF PAYMENT CAN I USE?
For online orders on maccosmeticsnordics.com the following payment options are accepted: Visa and MasterCard.
2 HOW IS MY ORDER SHIPPED?

Orders on maccosmeticsnordics.com are shipped by /*insert local shipping provider here*/

3 WHAT IS THE DELIVERY TIME?

Orders are shipped by standard delivery and expected delivery time is 5-7 business days after shipment has left the warehouse.

4 HOW DO I USE AN OFFER CODE?

To redeem an offer code, simply enter your offer code in the text box marked "Offer Code" on the Billing page during the Checkout process. When an offer code is accepted, it will be displayed on the Order Review page.

Important Notes: One (1) Offer Code may be used per order.

5 HOW CAN I GET FREE SAMPLES?

Love finding new MAC favorites? With every order you have the possibility to choose MAC samples to test and try. You can view the samples selection currently available at checkout. After you have selected 2 samples, they will be automatically added to your basket. Samples are limited and may change from time to time. Only one of each sample can be added per order. Due to the limited nature of the free samples, we regret that we are unable to reship samples if they arrive damaged, if you received the wrong one, or if one is missing from your order.

6 GIFT WITH PURCHASE AND PROMOTIONS

GWP offers are always whilst stocks last. We reserve the right to exchange the GWP at any time due to availability or out of stock issues.

7 WHERE IS MY ORDER?

Access your order status and history by signing in to your ACCOUNT. You can also contact customer service: /*insert local email address and phone here*/

8 CAN I RETURN OR EXCHANGE AN ITEM?

If for any reason you are not completely satisfied with your M·A·C purchase, simply return the unused portion and we will remit your account for the full amount of the purchase or exchange for another item. If you wish to return an item purchased online on maccosmeticsnordics.com, please click HERE for instructions.

9 DO YOU SHIP INTERNATIONALLY?

maccosmeticsnordics.com is unable to accept orders to be shipped to destinations outside of Nordic countries. We apologize for any inconvenience. Please visit our INTERNATIONAL STORE LOCATOR.

10 HOW DO I CHANGE OR CANCEL MY ORDER?

Contact us within one hour of placing your order via our customer service : /*insert local email address and phone here, and we will do our best to accommodate your request.*/

11 I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, contact us at /*insert local email address and phone here*/

12 MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?

If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at /*insert local email address and phone here*/.

13 HOW DO I FIND M·A·C PRODUCTS?

Go to our FIND STORES page to locate a M·A·C Cosmetics store near you. M·A·C Cosmetics are also available online in several locations. M·A·C Cosmetics takes great pride in producing the finest quality prestige makeup products. Consumers can be assured that by shopping at one of our authorized retail partners, they are purchasing genuine M·A·C products.

14HOW CAN I BOOK A MAKEUP APPOINTMENT?

We'd love to do your makeup! Appointments are booked individually by store so select a location and call directly for scheduling and costs.

15HOW CAN I BOOK A BRIDAL OR PRIVATE APPOINTMENT?

M·A·C Cosmetics offers makeup consultations at all of our M·A·C counter locations. Consultations offer you the opportunity to work directly with our highly trained M·A·C Artists. Go to our FIND STORES page to locate a M·A·C store near you.

16WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?

Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. Our M·A·C Artists are happy to help you find new favourites.

17 HOW CAN I WORK FOR M·A·C?

We are always looking for bright, energetic individuals to represent us.

Positions in our corporate offices or corporate field positions can be found on our CAREERS page.

Your information will be reviewed by our Human Resources Department. Please understand that we can only respond if there is a position available that is suited to your qualifications.

18HOW DO I BECOME A M·A·C ARTIST?

We are always looking for bright, energetic individuals to represent us.

For a Makeup Artist position within a department store that carries M·A·C Cosmetics, please inquire at the M·A·C counter.

For a Makeup Artist position in a M·A·C store, please inquire with the Store Manager directly. To find address and phone number information for stores in your area, go to FIND STORES.

19 WHAT IF I WANT TO OPEN MY OWN M·A·C STORE?

Thank you for being a loyal M·A·C fan! We are always looking for bright, energetic individuals to represent us. To learn more, visit our CAREERS page.

20 CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?

Go to our EMAIL SUBMISSION FORM and contact us.